Support Center

Online friends are not being shown in chat bar

Occasionally, you may find that your members are not being displayed as online in your chat bar, even when they’re signed in. This article will help you troubleshoot the issue.

In most cases, the issue can be resolved in the Task Scheduler section of your admin panel. Specifically, you probably need to make some changes to the “Chat Data Maintenance” field to ensure the Task Scheduler is running often enough to keep your chat bar up to date.

To find out whether the Task Scheduler is running often enough, log in to the Admin Panel of your site and navigate to Settings > Task Scheduler. 

In the “Stats” column displayed there, you can see the time when Task Scheduler was last run successfully.

  • If “Task Scheduler” > “Chat Data Maintenance” has not run in a long time, then you can opt to enable “Cron” as the new Trigger Method for tasks on your site. Cron is basically a job scheduler that helps run processes and execute commands at specific dates and times. We use this to schedule recurring tasks. To enable cron, you’ll first need to get “Crontab” installed and set-up by your server provider. Please contact your server provider for help on accomplishing this task.
  • Once Cron is set up on your server, enable it from “Task Scheduler Settings” section by changing “Trigger Method” to “Cron” and click “Save Changes”.
  • Also, it is suggested to make the following changes in “Task Scheduler Settings” section under Settings > Task Scheduler. This will also help the Task Scheduler to run more frequently.
    1. Change the value of "Concurrent Processes" from 2 to 4.
    2. Change the value of "Tasks Run per Request" from 2 to 1.

After making the above changes, the “Chat Data Maintenance” task will start running properly and your problem should be resolved.

Great work! Please feel free to contact us if you have any questions or need further tutorials. Visit our community to have more interactions with us and other clients or third party developers. We’d love to see you there!

support@socialengine.com
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